HPCE/gitea-pages
0
0
Fork 0
Code Issues 2 Pull Requests Actions Packages Projects Activity
Files
a4f4f32e22c687a3b51a84a7701c6fce5b0a8ca5
gitea-pages/pages/merlin7/99-support/contact.md
Derek Feichtinger 46f2484623 changes for moving Merlin7 towards production status 
mainly adapting the introduction, account request, and contact information.
2025-01-15 15:31:22 +01:00

2.2 KiB
Raw Blame History

title, keywords, last_updated, sidebar, permalink
title keywords last_updated sidebar permalink
Contact contact, support, snow, service now, mailing list, mailing, email, mail, merlin-admins@lists.psi.ch, merlin-users@lists.psi.ch, merlin users 15. Jan 2025 merlin7_sidebar /merlin7/contact.html

Support

Support can be asked through:

Basic contact information is also displayed on every shell login to the system using the Message of the Day mechanism.

PSI Service Now

PSI Service Now: is the official tool for opening incident requests.

  • PSI HelpDesk will redirect the incident to the corresponding department, or
  • you can always assign it directly by checking the box I know which service is affected and providing the service name Local HPC Resources (e.g. Merlin) [CF] (just type in Local and you should get the valid completions).

Contact Merlin Administrators

E-Mail merlin-admins@lists.psi.ch

  • This is the official way to contact Merlin Administrators for discussions which do not fit well into the incident category. Do not hesitate to contact us for such cases.

Get updated through the Merlin User list!

Is strictly recommended that users subscribe to the Merlin Users mailing list: merlin-users@lists.psi.ch

This mailing list is the official channel used by Merlin administrators to inform users about downtimes, interventions or problems. Users can be subscribed in two ways:

  • (Preferred way) Self-registration through Sympa
  • If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list merlin-admins@lists.psi.ch and providing a list of email addresses.

The Merlin Cluster Team

The PSI Merlin clusters are managed by the High Performance Computing and Emerging technologies Group, which is part of the Science IT Infrastructure, and Services department (AWI) in PSI's Center for Scientific Computing, Theory and Data (SCD).