--- title: Contact #tags: keywords: contact, support, snow, service now, mailing list, mailing, email, mail, merlin-admins@lists.psi.ch, merlin-users@lists.psi.ch, merlin users last_updated: 15. Jan 2025 #summary: "" sidebar: merlin7_sidebar permalink: /merlin7/contact.html --- ## Support Support can be asked through: * [PSI Service Now](https://psi.service-now.com/psisp) * E-Mail: Basic contact information is also displayed on every shell login to the system using the *Message of the Day* mechanism. ### PSI Service Now **[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incident requests. * PSI HelpDesk will redirect the incident to the corresponding department, or * you can always assign it directly by checking the box `I know which service is affected` and providing the service name `Local HPC Resources (e.g. Merlin) [CF]` (just type in `Local` and you should get the valid completions). ### Contact Merlin Administrators **E-Mail ** * This is the official way to contact Merlin Administrators for discussions which do not fit well into the incident category. Do not hesitate to contact us for such cases. --- ## Get updated through the Merlin User list! Is strictly recommended that users subscribe to the Merlin Users mailing list: **** This mailing list is the official channel used by Merlin administrators to inform users about downtimes, interventions or problems. Users can be subscribed in two ways: * *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)** * If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **** and providing a list of email addresses. --- ## The Merlin Cluster Team The PSI Merlin clusters are managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which is part of the [Science IT Infrastructure, and Services department (AWI)](https://www.psi.ch/en/awi) in PSI's [Center for Scientific Computing, Theory and Data (SCD)](https://www.psi.ch/en/csd).