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adapted and reviewed contact information

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feichtinger
2019-06-28 16:03:08 +02:00
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pages/merlin6/contact.md
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title: Contact title: Contact
#tags: #tags:
#keywords: #keywords:
last_updated: 20 June 2019 last_updated: 28 June 2019
#summary: "" #summary: ""
sidebar: merlin6_sidebar sidebar: merlin6_sidebar
permalink: /merlin6/contact.html permalink: /merlin6/contact.html
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## Support ## Support
Basic contact information can be also found when login in the Merlin Login Nodes through the Message of the Day. Basic contact information can be also found when logging into the Merlin Login Nodes through the /Message of the Day/.
Support can be done through: Support can be asked through:
* [PSI Service Now](https://psi.service-now.com/psisp) * [PSI Service Now](https://psi.service-now.com/psisp)
* E-Mail: <merlin-admins@lists.psi.ch> * E-Mail: <merlin-admins@lists.psi.ch>
### PSI Service Now ### PSI Service Now
**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incidents. **[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incident requests.
* PSI HelpDesk will redirect the incident to the corresponding department, or * PSI HelpDesk will redirect the incident to the corresponding department, or
* you can always assign it directly to us: **Assignment Group[``'itsm-sci_hpc_loc'``]**. * you can always assign it directly by checking the box `I know which service is affected` and providing the service name `Local HPC Resources (e.g. Merlin) [CF]` (just type in `Local` and you should get the valid completions).
### Contact Merlin6 Administrators ### Contact Merlin6 Administrators
**E-Mail <merlin-admins@lists.psi.ch>**" **E-Mail <merlin-admins@lists.psi.ch>**"
* This is the official way to contact Merlin6 Administrators. * This is the official way to contact Merlin6 Administrators for discussions which do not fit well into the incident category.
* Do not hesitate to contact us on any question, request and/or issue. Do not hesitate to contact us for such cases.
--- ---
## Get updated through the Merlin User list! ## Get updated through the Merlin User list!
Is strictly recommended that users subscribe to the Merlin Users mail list: **<merlin-users@lists.psi.ch>** Is strictly recommended that users subscribe to the Merlin Users mailing list: **<merlin-users@lists.psi.ch>**
This mail list is the official channel used by Merlin6 administrators to inform users about downtimes, This mailing list is the official channel used by Merlin6 administrators to inform users about downtimes,
interventions or problems. Users can be subscribed in two ways: interventions or problems. Users can be subscribed in two ways:
* *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)** * *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)**
* By sending a request to the admin list: **<merlin-admins@lists.psi.ch>** * If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **<merlin-admins@lists.psi.ch>**
and providing a list of email addresses.
--- ---
## The Merlin6 Team ## The Merlin6 Team
Merlin6 is managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which Merlin6 is managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which
is one of the from from the **[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**. is part of **NES/[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**.
For more information about our team and contacts please visit: **<https://www.psi.ch/de/lsm/hpce-group>** For more information about our team and contacts please visit: **<https://www.psi.ch/de/lsm/hpce-group>**