From fadde7622131f40eaefc3103634288e7b2089642 Mon Sep 17 00:00:00 2001 From: Derek Feichtinger Date: Fri, 28 Jun 2019 16:03:08 +0200 Subject: [PATCH] adapted and reviewed contact information --- pages/merlin6/contact.md | 23 ++++++++++++----------- 1 file changed, 12 insertions(+), 11 deletions(-) diff --git a/pages/merlin6/contact.md b/pages/merlin6/contact.md index 67078d6..aebd412 100644 --- a/pages/merlin6/contact.md +++ b/pages/merlin6/contact.md @@ -2,7 +2,7 @@ title: Contact #tags: #keywords: -last_updated: 20 June 2019 +last_updated: 28 June 2019 #summary: "" sidebar: merlin6_sidebar permalink: /merlin6/contact.html @@ -10,41 +10,42 @@ permalink: /merlin6/contact.html ## Support -Basic contact information can be also found when login in the Merlin Login Nodes through the Message of the Day. +Basic contact information can be also found when logging into the Merlin Login Nodes through the /Message of the Day/. -Support can be done through: +Support can be asked through: * [PSI Service Now](https://psi.service-now.com/psisp) * E-Mail: ### PSI Service Now -**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incidents. +**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incident requests. * PSI HelpDesk will redirect the incident to the corresponding department, or -* you can always assign it directly to us: **Assignment Group[``'itsm-sci_hpc_loc'``]**. +* you can always assign it directly by checking the box `I know which service is affected` and providing the service name `Local HPC Resources (e.g. Merlin) [CF]` (just type in `Local` and you should get the valid completions). ### Contact Merlin6 Administrators **E-Mail **" -* This is the official way to contact Merlin6 Administrators. -* Do not hesitate to contact us on any question, request and/or issue. +* This is the official way to contact Merlin6 Administrators for discussions which do not fit well into the incident category. + Do not hesitate to contact us for such cases. --- ## Get updated through the Merlin User list! -Is strictly recommended that users subscribe to the Merlin Users mail list: **** +Is strictly recommended that users subscribe to the Merlin Users mailing list: **** -This mail list is the official channel used by Merlin6 administrators to inform users about downtimes, +This mailing list is the official channel used by Merlin6 administrators to inform users about downtimes, interventions or problems. Users can be subscribed in two ways: * *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)** -* By sending a request to the admin list: **** +* If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **** + and providing a list of email addresses. --- ## The Merlin6 Team Merlin6 is managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which -is one of the from from the **[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**. +is part of **NES/[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**. For more information about our team and contacts please visit: ****