adapted and reviewed contact information
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title: Contact
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#tags:
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#keywords:
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last_updated: 20 June 2019
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last_updated: 28 June 2019
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#summary: ""
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sidebar: merlin6_sidebar
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permalink: /merlin6/contact.html
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@ -10,41 +10,42 @@ permalink: /merlin6/contact.html
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## Support
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Basic contact information can be also found when login in the Merlin Login Nodes through the Message of the Day.
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Basic contact information can be also found when logging into the Merlin Login Nodes through the /Message of the Day/.
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Support can be done through:
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Support can be asked through:
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* [PSI Service Now](https://psi.service-now.com/psisp)
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* E-Mail: <merlin-admins@lists.psi.ch>
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### PSI Service Now
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**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incidents.
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**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incident requests.
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* PSI HelpDesk will redirect the incident to the corresponding department, or
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* you can always assign it directly to us: **Assignment Group[``'itsm-sci_hpc_loc'``]**.
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* you can always assign it directly by checking the box `I know which service is affected` and providing the service name `Local HPC Resources (e.g. Merlin) [CF]` (just type in `Local` and you should get the valid completions).
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### Contact Merlin6 Administrators
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**E-Mail <merlin-admins@lists.psi.ch>**"
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* This is the official way to contact Merlin6 Administrators.
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* Do not hesitate to contact us on any question, request and/or issue.
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* This is the official way to contact Merlin6 Administrators for discussions which do not fit well into the incident category.
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Do not hesitate to contact us for such cases.
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---
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## Get updated through the Merlin User list!
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Is strictly recommended that users subscribe to the Merlin Users mail list: **<merlin-users@lists.psi.ch>**
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Is strictly recommended that users subscribe to the Merlin Users mailing list: **<merlin-users@lists.psi.ch>**
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This mail list is the official channel used by Merlin6 administrators to inform users about downtimes,
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This mailing list is the official channel used by Merlin6 administrators to inform users about downtimes,
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interventions or problems. Users can be subscribed in two ways:
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* *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)**
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* By sending a request to the admin list: **<merlin-admins@lists.psi.ch>**
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* If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **<merlin-admins@lists.psi.ch>**
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and providing a list of email addresses.
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---
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## The Merlin6 Team
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Merlin6 is managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which
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is one of the from from the **[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**.
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is part of **NES/[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**.
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For more information about our team and contacts please visit: **<https://www.psi.ch/de/lsm/hpce-group>**
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