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reviewed account texts and tried to make more explicit

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feichtinger 2019-06-28 15:17:02 +02:00
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pages/merlin6/accessing-merlin6/requesting-accounts.md
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@ -2,44 +2,46 @@
title: Requesting Accounts
#tags:
#keywords:
last_updated: 18 June 2019
last_updated: 28 June 2019
#summary: ""
sidebar: merlin6_sidebar
permalink: /merlin6/request-account.html
---
Requesting access to the cluster must be done through **[PSI Service Now](https://psi.service-now.com/psisp)** as an
*Incident Request*. We are working in a form that will ease this process in the future.
*Incident Request*. AIT and us are working on a ServiceNow integrated form to ease this process in the future.
With the default ticket *priority* (*Low*), users may need to wait up to 56h until the have access to the cluster or to
a new Unix Group.
Due to the ticket *priority* being *Low* for non-emergency requests of this kind, it might take up to 56h in the worst case until access to the cluster is granted (raise the priority if you have strong reasons for faster access) .
---
## Requesting Access to Merlin6
PSI users with their Linux account belonging to the **svc-cluster_merlin6** group are allowed to use Merlin6.
Access to Merlin6 is regulated by a PSI user's account being a member of the **svc-cluster_merlin6** group.
Registration for **Merlin6** access *must be done* through **[PSI Service Now](https://psi.service-now.com/psisp)**:
* Please open a ticket as *Incident Request*, with subject:
```bash
Subject: [Merlin6] Access Request for user '$username'
```
Subject: [Merlin6] Access Request for user xxxxx
```
* Text content (please use always this template):
* Text content (please use always this template and fill the fields marked by `xxxxx`):
```bash
```
Dear HelpDesk,
my name is $Name $Surname with PSI username $username and I would like to request access to the Merlin6 cluster.
I would like to request access to the Merlin6 cluster. This is my account information
* Last Name: xxxxx
* First Name: xxxxx
* PSI user account: xxxxx
Please add me to the following Unix groups:
* 'svc-cluster_merlin6'
Thanks a lot,
$Name $Surname
Thanks,
```
---
@ -53,27 +55,32 @@ Registration for **Merlin5** access *must be done* through **[PSI Service Now](h
* Please open a ticket as *Incident Request*, with subject:
```bash
Subject: [Merlin5] Access Request for user '$username'
```
Subject: [Merlin5] Access Request for user xxxxx
```
* Text content (please use always this template):
```bash
Dear HelpDesk,
* Text content (please use always this template and fill the fields marked by `xxxxx`):
my name is $Name $Surname with PSI username $username and I would like to request access to the Merlin5 cluster.
```
Dear HelpDesk,
I would like to request access to the Merlin5 cluster. This is my account information
* Last Name: xxxxx
* First Name: xxxxx
* PSI user account: xxxxx
Please add me to the following Unix groups:
* 'svc-cluster_merlin5'
Thanks a lot,
$Name $Surname
Thanks,
```
Alternatively, if you want to request access for Merlin5 and Merlin6, you can request it in the same ticket as follows:
Alternatively, if you want to request access to both Merlin5 and Merlin6, you can request it in the same ticket as follows:
* Use the template **[Requesting Access to Merlin6](##Requesting-Access-to-Merlin6)**
* Add the **``'svc-cluster_merlin5'``** Unix Group in the request (together with **``'svc-cluster_merlin6'``**)
* Add the **``'svc-cluster_merlin5'``** Unix Group after the line containing the merlin6 group **`'svc-cluster_merlin6'`**)
---
@ -85,30 +92,33 @@ Some users may require to be added to some extra specific Unix groups.
* Supervisors should inform new users which extra groups are needed for their project(s).
When requesting access to **[Merlin6](##Requesting-Access-to-Merlin6)** or **[Merlin5](##Requesting-Access-to-Merlin5)**,
these extra Unix Groups can be added in the same *Incident Request*
these extra Unix Groups can be added in the same *Incident Request* by supplying additional lines specifying the respective Groups.
Alternatively, this step can be done later in the future on a different **[PSI Service Now](https://psi.service-now.com/psisp)** ticket.
Naturally, this step can also be done later when the need arises in a separate **[PSI Service Now](https://psi.service-now.com/psisp)** ticket.
* Please open a ticket as *Incident Request*, with subject:
```bash
Subject: [Unix Group] Access Request for user '$username'
```
Subject: [Unix Group] Access Request for user xxxxx
```
* Text content (please use always this template):
```bash
```
Dear HelpDesk,
my name is $Name $Surname with PSI username $username and I would like to be added to the following Unix groups:
* '$unix_group_1'
* '$unix_group_2'
I would like to request membership for the Unix Groups listed below. This is my account information
* Last Name: xxxxx
* First Name: xxxxx
* PSI user account: xxxxx
List of unix groups I would like to be added to:
* unix_group_1
* unix_group_2
* ...
* '$unix_group_N'
* unix_group_N
Thanks a lot,
$Name $Surname
Thanks,
```
**Important note**: Requesting access to specific Unix Groups may require validation from the responsible of the Unix Group. If
multiple requests exist, it may take some time.
**Important note**: Requesting access to specific Unix Groups will require validation from the responsible of the Unix Group. If you ask for inclusion in many groups it may take longer, since the fulfillment of the request will depend on more people.