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Communication

There are several communication channels:

  1. Mailing lists: linux-announce and linux-discuss
  2. Trouble tickets (via the helpdesk).
  3. IT supporter meetings

Mailing lists

There are three mailing lists:

  1. puppet-devel@lists.psi.ch

    This list is for technical discussions concerning Linux at PSI, in particular the infrastructure, ie Puppet, iPXE, etc.

  2. linux-announce@lists.psi.ch

    This list is used for announcements of new updates, changes, events, etc. Only admins can post (as configured on the mailing list server).

  3. linux-discuss@lists.psi.ch

    This list is meant for discussions related to the PSI Linux environment. Any subscriber can post.

Mails to linux-announce should follow a standard format. In particular, the subject line should start with a tag describing the kind of announcement. Already established tags are:

  • [Change]
  • [Updates]

Trouble tickets

These are for incidents and requests.

Linux Support Meetings

These happen roughly every two weeks.

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