Communication
=============

There are several communication channels:

1. Mailing lists: linux-announce and linux-discuss
2. Trouble tickets (via the helpdesk).
3. IT supporter meetings


Mailing lists
-------------

There are three mailing lists:

1. ``puppet-devel@lists.psi.ch``

   This list is for technical discussions concerning Linux at PSI, in particular
   the infrastructure, ie Puppet, iPXE, etc.

2. ``linux-announce@lists.psi.ch``

   This list is used for announcements of new updates, changes, events, etc.
   Only admins can post (as configured on the mailing list server).

3. ``linux-discuss@lists.psi.ch``

   This list is meant for discussions related to the PSI Linux environment. Any
   subscriber can post.

Mails to ``linux-announce`` should follow a standard format. In particular, the
subject line should start with a tag describing the kind of announcement.
Already established tags are:

- ``[Change]``
- ``[Updates]``


Trouble tickets
---------------

These are for incidents and requests.


Linux Support Meetings
----------------------

These happen roughly every two weeks.