make it nicer :-)

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# Howto Order a VM
This guide explains the necessary steps how to order a VM until this process is implemented in ServiceNow.
According to Peter Hüssers latest information (12.09.2023) everybody that does not belong the these groups need to pay for a VM
(latest definition see: smb://fs03/AITvirtualization/SLA/wer_bezahlt.docx):
1.     VMs, die auf einem Cluster laufen die von einem Kunden bezahlt wurden Aktuell (2023) sind dies die Cluster: cpt*, gfa*, gls, catia-3d
2.     AIT und gemaess einem Statement von Allenspach der gesamte Logbereich
3.     AWI: War ja frueher Bestandteil von AIT
4.     VMs, welche vor der Einfuehrung des Verrechnungswesens existiert haben.
## Costs
For all other VM requests an SLA document needs to be created according to this template: smb://fs03/AITvirtualization/SLA/Template/SLA_V2.dotx
You need to pay for the VM except:
The SLA document should be placed in smb://fs03/AITvirtualization/SLA/Linux
1.     VMs running on an already paid ESX-Cluster (for 2023 this is cpt*, gfa*, gls, catia-3d)
2. AIT
3.     AWI
4.     LOG
```{info}
Access to the smb://fs03/AITvirtualization share is/can be granted by Peter Hüsser.
```
A SLA document[^2] will be prepared which shows the annual costs.
The important information for the SLA is the PSP the costs will be carged on.
Beside the SLA this is the additional information needed to setup the VM:
## VM information
Information needed to setup the VM:
- Contact person
- Hostname of virtual server
- OS (Linux / Windows)
@@ -26,10 +21,21 @@ Beside the SLA this is the additional information needed to setup the VM:
- Number of CPUs
- Memory [GB]
- Diskspace [GB]
- **PSP** if you need an SLA
To install Linux afterwards following sysdb entries are needed:
- hiera group (facility)
- role
To install Linux afterwards following information is required for Sysdb:
- MAC address
- Sysdb environment (facility)
- Puppet role
- Puppet group (if not `default`)
Also a hiera configuration file needs be created to set the local admin (if different from the default admin for the hiera group
[^1]: according to Peter Hüsser (12.09.2023), latest definition see: smb://fs03/AITvirtualization/SLA/wer_bezahlt.docx
[^2]: SLA document to be prepared with template smb://fs03/AITvirtualization/SLA/Template/SLA_V2.dotx and then to be placed in smb://fs03/AITvirtualization/SLA/Linux
```{info}
Access to the smb://fs03/AITvirtualization share is/can be granted by Peter Hüsser.
```