document Cisco Secure Client - DART

docs/user-guide/vpn.md

@@ -28,13 +28,34 @@ Start the "Cisco Secure Client":
 
 Then enter `vpn.psi.ch` (if not already set):
 
-![initial Cisco Secure Client window](vpn/connet1.png)
+![initial Cisco Secure Client window](vpn/connect1.png)
 
 After clicking "Continue" enter your login name and password:
 
-![initial Cisco Secure Client window](vpn/connet2.png)
+![password entry in Cisco Secure Client window](vpn/connect2.png)
 
 Continue by clicking "Connect" and approve on your MFA app (e.g. Microsoft Authenticator) or enter your MFA token.
 
 After you may close the window. For Disconnect open it again and click on "Disconnect".
 
+
+### Support
+
+For support best create a DART-bundle which includes log files, etc. to be analyzed.
+To create such a bundle open the "Cisco Secure Client - DART" tool:
+
+![icon Cisco Secure Client - DART](vpn/dart_icon.png)
+
+Then click throuhg:
+
+![initial Cisco Secure Client - DART  window](vpn/dart1.png)
+![Cisco Secure Client - DART  window](vpn/dart2.png)
+![Cisco Secure Client - DART  window](vpn/dart3.png)
+
+Then it might ask you for the password to select information as `root` if you have such permissions.
+
+Finally it tells you where to get the DART bundle:
+
+![Cisco Secure Client - DART  window](vpn/dart4.png)
+
+Please attach it to the ServiceDesk ticket with your problem.