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add overview ticket/escalation flow
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@@ -17,7 +17,9 @@ There are various chapters for the different user groups:
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- __User Issues:__ https://css.psi.ch
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- __Linux Engineering:__ https://gitea.psi.ch/linux/issues/issues
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Usual ticket/escalation flow:
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## Communication
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@@ -0,0 +1,134 @@
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<switch>
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<div style="box-sizing: border-box; font-size: 0; text-align: center; color: #000000; ">
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<div style="display: inline-block; font-size: 12px; font-family: "Helvetica"; color: light-dark(#000000, #ffffff); line-height: 1.2; pointer-events: all; white-space: normal; word-wrap: normal; ">
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User
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</div>
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</div>
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</foreignObject>
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<text x="30" y="19" fill="light-dark(#000000, #ffffff)" font-family=""Helvetica"" font-size="12px" text-anchor="middle">
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User
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</text>
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</switch>
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</g>
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<g>
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<g>
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<g>
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<g>
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<g transform="translate(-0.5 -0.5)">
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<switch>
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<div style="box-sizing: border-box; font-size: 0; text-align: left; color: #000000; ">
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<div style="display: inline-block; font-size: 12px; font-family: "Helvetica"; color: light-dark(#000000, #ffffff); line-height: 1.2; pointer-events: all; white-space: normal; word-wrap: normal; ">
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<div>
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<b>
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Linux Support Controls
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</b>
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</div>
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itsm-linux_controls
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</div>
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</div>
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</div>
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<text x="302" y="89" fill="light-dark(#000000, #ffffff)" font-family=""Helvetica"" font-size="12px">
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Linux Support Controlsi...
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</text>
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</g>
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<g>
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<g transform="translate(-0.5 -0.5)">
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<switch>
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<foreignObject style="overflow: visible; text-align: left;" pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility">
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<div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe flex-start; width: 128px; height: 1px; padding-top: 15px; margin-left: 302px;">
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<div style="box-sizing: border-box; font-size: 0; text-align: left; color: #000000; ">
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<div style="display: inline-block; font-size: 12px; font-family: "Helvetica"; color: light-dark(#000000, #ffffff); line-height: 1.2; pointer-events: all; white-space: normal; word-wrap: normal; ">
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<b>
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Linux Engineering
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</b>
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<div>
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itsm-linux_2nd
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</div>
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</div>
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</div>
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</div>
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<text x="302" y="19" fill="light-dark(#000000, #ffffff)" font-family=""Helvetica"" font-size="12px">
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Linux Engineering...
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</text>
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</switch>
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</g>
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<g>
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</g>
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<g>
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<path d="M 340 42.37 L 340 59.63" fill="none" stroke="#000000" stroke-miterlimit="10" pointer-events="stroke" style="stroke: light-dark(rgb(0, 0, 0), rgb(255, 255, 255));"/>
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</g>
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<g>
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</g>
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<g>
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<g transform="translate(-0.5 -0.5)">
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<switch>
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<foreignObject style="overflow: visible; text-align: left;" pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility">
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<div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 98px; height: 1px; padding-top: 21px; margin-left: 128px;">
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<div style="box-sizing: border-box; font-size: 0; text-align: center; color: #000000; ">
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<div style="display: inline-block; font-size: 12px; font-family: "Helvetica"; color: light-dark(#000000, #ffffff); line-height: 1.2; pointer-events: all; white-space: normal; word-wrap: normal; ">
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<b>
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First Level Linux
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<span style="color: light-dark(rgb(63, 63, 63), rgb(183, 183, 183)); background-color: transparent;">
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Support
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</span>
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</b>
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<div>
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<span style="color: light-dark(rgb(63, 63, 63), rgb(183, 183, 183)); background-color: transparent;">
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itsm-linux
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</span>
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</div>
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</div>
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</div>
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</div>
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</foreignObject>
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<text x="177" y="25" fill="light-dark(#000000, #ffffff)" font-family=""Helvetica"" font-size="12px" text-anchor="middle">
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First Level Linu...
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</text>
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</switch>
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</g>
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</g>
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</g>
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<switch>
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<g requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility"/>
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<a transform="translate(0,-5)" xlink:href="https://www.drawio.com/doc/faq/svg-export-text-problems" target="_blank">
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<text text-anchor="middle" font-size="10px" x="50%" y="100%">
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Text is not SVG - cannot display
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</text>
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</a>
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</switch>
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</svg>
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After Width: | Height: | Size: 11 KiB |
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