diff --git a/docs/index.md b/docs/index.md index 39a8f46e..3bea7ea4 100644 --- a/docs/index.md +++ b/docs/index.md @@ -17,7 +17,9 @@ There are various chapters for the different user groups: - __User Issues:__ https://css.psi.ch - __Linux Engineering:__ https://gitea.psi.ch/linux/issues/issues +Usual ticket/escalation flow: +![](ticket_workflow.drawio.svg) ## Communication diff --git a/docs/ticket_workflow.drawio.svg b/docs/ticket_workflow.drawio.svg new file mode 100644 index 00000000..bc93207b --- /dev/null +++ b/docs/ticket_workflow.drawio.svg @@ -0,0 +1,134 @@ + + + + + + + + + + +
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+ User +
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+ + + User + + + + + + + + + + + + + + + + + + + +
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+
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+ + Linux Support Controls + +
+ itsm-linux_controls +
+
+
+ + + Linux Support Controlsi... + + + + + + + + + + + +
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+ + Linux Engineering + +
+ itsm-linux_2nd +
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+
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+ + + Linux Engineering... + + + + + + + + + + + + + + + + + + + + +
+
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+ + First Level Linux + + Support + + +
+ + itsm-linux + +
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+ + + First Level Linu... + + + + + + + + + + Text is not SVG - cannot display + + + +