gitea-pages/pages/merlin6/accessing-merlin6/requesting-accounts.md

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Requesting Accounts	18 June 2019	merlin6_sidebar	/merlin6/request-account.html

Requesting access to the cluster must be done through PSI Service Now as an Incident Request. We are working in a form that will ease this process in the future.

With the default ticket priority (Low), users may need to wait up to 56h until the have access to the cluster or to a new Unix Group.

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Requesting Access to Merlin6

PSI users with their Linux account belonging to the svc-cluster_merlin6 group are allowed to use Merlin6.

Registration for Merlin6 access must be done through PSI Service Now:

• Please open a ticket as Incident Request, with subject:

  Subject: [Merlin6] Access Request for user '$username'
  

• Text content (please use always this template):

  Dear HelpDesk,
  
  my name is $Name $Surname with PSI username $username and I would like to request access to the Merlin6 cluster.
  
  Please add me to the following Unix groups:
   * 'svc-cluster_merlin6'
  
  Thanks a lot,
  $Name $Surname
  

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Requesting Access to Merlin5

Merlin5 computing nodes will be available for some time as a best effort service. For accessing the old Merlin5 resources, users should belong to the svc-cluster_merlin5 Unix Group.

Registration for Merlin5 access must be done through PSI Service Now:

• Please open a ticket as Incident Request, with subject:

  Subject: [Merlin5] Access Request for user '$username'
  

• Text content (please use always this template):

  Dear HelpDesk,
  
  my name is $Name $Surname with PSI username $username and I would like to request access to the Merlin5 cluster.
  
  Please add me to the following Unix groups:
   * 'svc-cluster_merlin5'
  
  Thanks a lot,
  $Name $Surname
  

Alternatively, if you want to request access for Merlin5 and Merlin6, you can request it in the same ticket as follows:

• Use the template Requesting Access to Merlin6
• Add the 'svc-cluster_merlin5' Unix Group in the request (together with 'svc-cluster_merlin6')

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Requesting extra Unix groups

Some users may require to be added to some extra specific Unix groups.

• This will grant access to specific resources.
  • In example, some BIO groups may belong to a specific BIO group for having access to the project area for that group.
• Supervisors should inform new users which extra groups are needed for their project(s).

When requesting access to Merlin6 or Merlin5, these extra Unix Groups can be added in the same Incident Request

Alternatively, this step can be done later in the future on a different PSI Service Now ticket.

• Please open a ticket as Incident Request, with subject:

  Subject: [Unix Group] Access Request for user '$username'
  

• Text content (please use always this template):

  Dear HelpDesk,
  
  my name is $Name $Surname with PSI username $username and I would like to be added to the following Unix groups:
   * '$unix_group_1'
   * '$unix_group_2'
   * ...
   * '$unix_group_N'
  
  Thanks a lot,
  $Name $Surname
  

Important note: Requesting access to specific Unix Groups may require validation from the responsible of the Unix Group. If multiple requests exist, it may take some time.