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Controls-docs/admin-guide/troubleshooting/login.md
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# Login and Remote Access
When a user cannot log in on a system, it is usually caused by one of these:
1. The password is wrong.
2. Access hasn't been granted through Hiera (`aaa::admins` and `aaa::users`)
or `/etc/security/ssh.allow.*`. The latter also has to be enabled in Hiera.
3. Log in as root is attempted from a system that is not a bastion host (eg
`wmgt0*.psi.ch` or `*-gw.psi.ch`).
4. In the case of Gnome logins, the problem might be caused by the home
directory being inaccessible (eg because AFS doesn't work properly).
5. [`sssd(8)`](https://linux.die.net/man/8/sssd) may have problems.
Regarding #3 note that on some systems the configured bastion host is
`wmgt*.psi.ch` even though it is not actually possible to log in from there,
because the PSI firewall only allows connections from a certain gateway, eg
`foobar-gw.psi.ch`.
## Known Errors
### Problematic `.bashrc`/`.bash_profile`
Some people load a pmodule or a conda environment when bash is started. This can easily break the Gnome Startup as this can bring in incompatible tools and libraries. Suspicous is also setting the `LD_LIBRARY_PATH` environment variable. Once even `PATH` was the culprit because an incompatible `kinit` was used after.
### pam_sss Errors
```
pam_sss(sshd:account): Access denied for user xxxxxx_y: 4 (System error)
```
Here the AD join might be broken. The machine can be rejoined by deleting/moving away `/etc/krb5.keytab` and then running Puppet (`puppet agent -t`).
```
pam_sss(xrdp-sesman:auth): received for user xxxxxx_y: 10 (User not known to the underlying authentication module)
```
can be caused by corrupt `sssd` cache files (see [SSD Troubleshooting](sssdi))
### KioskWithKeyboard Error
```
gnome-session[31143]: gnome-session-binary[31143]: dconf-WARNING: unable to open named profile (redhatkiosk): using the null configuration.
gnome-session-binary[31143]: dconf-WARNING: unable to open named profile (redhatkiosk): using the null configuration.
gnome-session[31143]: gnome-session-binary[31143]: WARNING: Unable to find required component 'com.redhat.KioskWithKeyboard.WindowManager'
gnome-session-binary[31143]: WARNING: Unable to find required component 'com.redhat.KioskWithKeyboard.WindowManager'
gnome-session[31143]: gnome-session-binary[31143]: WARNING: Unable to find required component 'com.redhat.Kiosk.Script'
gnome-session-binary[31143]: WARNING: Unable to find required component 'com.redhat.Kiosk.Script'
gnome-session-binary[31143]: Entering running state
gnome-session[31214]: Unable to init server: Could not connect: Connection refused
gnome-session-f[31214]: Cannot open display:
```
For some reason the user got the first instead of the default desktop session. This can be fixed with
```
USER_WITH_BROKEN_LOGIN=...
systemctl stop accounts-daemon.service
rm /var/lib/AccountsService/users/$USER_WITH_BROKEN_LOGIN
systemctl start accounts-daemon.service
```
## Notes
For normal users there will be a [`pam_access(8)`](https://linux.die.net/man/8/pam_access) error even for
successful logins. The reason is that we use pam_access twice. First for admins
and then - depending on the system's configuration - for normal users. Obviously
the first one will fail unless the user in question is recognized as an admin.