1.4 KiB
title, last_updated, sidebar, permalink
| title | last_updated | sidebar | permalink |
|---|---|---|---|
| Troubleshooting | 21 January 2021 | merlin6_sidebar | /merlin6/troubleshooting.html |
For troubleshooting, please contact us through the official channels. See Contact for more information.
Known Problems
Before contacting us for support, please check the Merlin6 Support: Known Problems page to see if there is an existing workaround for your specific problem.
Troubleshooting Slurm Jobs
If you want to report a problem or request for help when running jobs, please always provide the following information:
-
Provide your batch script or, alternatively, the path to your batch script.
-
Add always the following commands to your batch script
echo "User information:"; who am i echo "Running hostname:"; hostname echo "Current location:"; pwd echo "User environment:"; env echo "List of PModules:"; module list -
Whenever possible, provide the Slurm JobID.
Providing this information is extremely important in order to ease debugging, otherwise only with the description of the issue or just the error message is completely insufficient in most cases.
Troubleshooting SSH
Use the ssh command with the "-vvv" option and copy and paste (no screenshots please) the output to your request in Service-Now. Example
ssh -Y -vvv $username@merlin-l-01.psi.ch