Hans-Nikolai Viessmann
bde174b726
refactor CSCS and Meg content add merlin6 quick start update merlin6 nomachine docs give the userdoc its own color scheme we use the Materials default one refactored slurm general docs merlin6 add merlin6 JB docs add software support m6 docs add all files to nav vibed changes #1 add missing pages further vibing #2 vibe #3 further fixes
1.9 KiB
Support
Support can be asked through:
Basic contact information is also displayed on every shell login to the system using the Message of the Day mechanism.
PSI Service Now
PSI Service Now: is the official PSI tool for opening incident requests. However, contact via email (see below) is preferred.
- PSI HelpDesk will redirect the incident to the corresponding department, or
- you can always assign it directly by checking the box
I know which service is affectedand providing the service nameLocal HPC Resources (e.g. MEG) [CF](just type inLocaland you should get the valid completions).
Contact Meg Administrators
E-Mail meg-admins@lists.psi.ch or merlin-admins@lists.psi.ch
- This is the preferred way to contact MEG Administrators. Do not hesitate to contact us for such cases.
Get updated through the Merlin User list
Is strongly recommended that users subscribe to the Merlin Users mailing list: merlin-users@lists.psi.ch
This mailing list is the official channel used by Merlin administrators to inform users about downtimes, interventions or problems. Users can be subscribed in two ways:
- (Preferred way) Self-registration through Sympa
- If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list merlin-admins@lists.psi.ch and providing a list of email addresses.
The MEG Cluster Team
The PSI Merlin and MEG clusters are managed by the High Performance Computing and Emerging technologies Group, which is part of the Science IT Infrastructure, and Services department (AWI) in PSI's Center for Scientific Computing, Theory and Data (SCD).