51 lines
2.2 KiB
Markdown
51 lines
2.2 KiB
Markdown
---
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title: Contact
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#tags:
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keywords: contact, support, snow, service now, mailing list, mailing, email, mail, meg-admins@lists.psi.ch, merlin users
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last_updated: 15. Jan 2025
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#summary: ""
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sidebar: meg_sidebar
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permalink: /meg/contact.html
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---
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## Support
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Support can be asked through:
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* [PSI Service Now](https://psi.service-now.com/psisp)
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* E-Mail: <meg-admins@lists.psi.ch>
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Basic contact information is also displayed on every shell login to the system using the *Message of the Day* mechanism.
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### PSI Service Now
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**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official PSI tool for opening incident requests. However, contact via email (see below) is preferred.
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* PSI HelpDesk will redirect the incident to the corresponding department, or
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* you can always assign it directly by checking the box `I know which service is affected` and providing the service name `Local HPC Resources (e.g. MEG) [CF]` (just type in `Local` and you should get the valid completions).
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### Contact Meg Administrators
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**E-Mail <meg-admins@lists.psi.ch>** or **<merlin-admins@lists.psi.ch>**
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* This is the preferred way to contact MEG Administrators.
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Do not hesitate to contact us for such cases.
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---
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## Get updated through the Merlin User list!
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Is strongly recommended that users subscribe to the Merlin Users mailing list: **<merlin-users@lists.psi.ch>**
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This mailing list is the official channel used by Merlin administrators to inform users about downtimes,
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interventions or problems. Users can be subscribed in two ways:
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* *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)**
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* If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **<merlin-admins@lists.psi.ch>**
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and providing a list of email addresses.
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---
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## The MEG Cluster Team
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The PSI Merlin and MEG clusters are managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which
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is part of the [Science IT Infrastructure, and Services department (AWI)](https://www.psi.ch/en/awi) in PSI's [Center for Scientific Computing, Theory and Data (SCD)](https://www.psi.ch/en/csd).
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