Hans-Nikolai Viessmann
bde174b726
refactor CSCS and Meg content add merlin6 quick start update merlin6 nomachine docs give the userdoc its own color scheme we use the Materials default one refactored slurm general docs merlin6 add merlin6 JB docs add software support m6 docs add all files to nav vibed changes #1 add missing pages further vibing #2 vibe #3 further fixes
51 lines
2.2 KiB
Markdown
51 lines
2.2 KiB
Markdown
---
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title: Contact
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#tags:
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keywords: contact, support, snow, service now, mailing list, mailing, email, mail, merlin-admins@lists.psi.ch, merlin-users@lists.psi.ch, merlin users
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last_updated: 15. Jan 2025
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#summary: ""
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sidebar: merlin7_sidebar
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permalink: /merlin7/contact.html
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---
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## Support
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Support can be asked through:
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* [PSI Service Now](https://psi.service-now.com/psisp)
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* E-Mail: <merlin-admins@lists.psi.ch>
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Basic contact information is also displayed on every shell login to the system using the *Message of the Day* mechanism.
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### PSI Service Now
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**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incident requests.
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* PSI HelpDesk will redirect the incident to the corresponding department, or
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* you can always assign it directly by checking the box `I know which service is affected` and providing the service name `Local HPC Resources (e.g. Merlin) [CF]` (just type in `Local` and you should get the valid completions).
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### Contact Merlin Administrators
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**E-Mail <merlin-admins@lists.psi.ch>**
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* This is the official way to contact Merlin Administrators for discussions which do not fit well into the incident category.
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Do not hesitate to contact us for such cases.
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---
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## Get updated through the Merlin User list!
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Is strongly recommended that users subscribe to the Merlin Users mailing list: **<merlin-users@lists.psi.ch>**
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This mailing list is the official channel used by Merlin administrators to inform users about downtimes,
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interventions or problems. Users can be subscribed in two ways:
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* *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)**
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* If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **<merlin-admins@lists.psi.ch>**
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and providing a list of email addresses.
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---
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## The Merlin Cluster Team
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The PSI Merlin clusters are managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which
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is part of the [Science IT Infrastructure, and Services department (AWI)](https://www.psi.ch/en/awi) in PSI's [Center for Scientific Computing, Theory and Data (SCD)](https://www.psi.ch/en/csd).
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