52 lines
1.9 KiB
Markdown
52 lines
1.9 KiB
Markdown
# Support
|
|
|
|
Support can be asked through:
|
|
|
|
* [PSI Service Now](https://psi.service-now.com/psisp)
|
|
* E-Mail: <meg-admins@lists.psi.ch>
|
|
|
|
Basic contact information is also displayed on every shell login to the system
|
|
using the *Message of the Day* mechanism.
|
|
|
|
## PSI Service Now
|
|
|
|
**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official PSI tool for opening incident requests. However, contact via email (see below) is preferred.
|
|
|
|
* PSI HelpDesk will redirect the incident to the corresponding department, or
|
|
* you can always assign it directly by checking the box `I know which service
|
|
is affected` and providing the service name `Local HPC Resources (e.g. MEG)
|
|
[CF]` (just type in `Local` and you should get the valid completions).
|
|
|
|
## Contact Meg Administrators
|
|
|
|
**E-Mail <meg-admins@lists.psi.ch>** or **<merlin-admins@lists.psi.ch>**
|
|
|
|
* This is the preferred way to contact MEG Administrators.
|
|
Do not hesitate to contact us for such cases.
|
|
|
|
---
|
|
|
|
## Get updated through the Merlin User list
|
|
|
|
Is strongly recommended that users subscribe to the Merlin Users mailing list:
|
|
**<merlin-users@lists.psi.ch>**
|
|
|
|
This mailing list is the official channel used by Merlin administrators to
|
|
inform users about downtimes, interventions or problems. Users can be
|
|
subscribed in two ways:
|
|
|
|
* *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)**
|
|
* If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **<merlin-admins@lists.psi.ch>**
|
|
and providing a list of email addresses.
|
|
|
|
---
|
|
|
|
## The MEG Cluster Team
|
|
|
|
The PSI Merlin and MEG clusters are managed by the **[High Performance
|
|
Computing and Emerging technologies
|
|
Group](https://www.psi.ch/de/lsm/hpce-group)**, which is part of the [Science
|
|
IT Infrastructure, and Services department (AWI)](https://www.psi.ch/en/awi) in
|
|
PSI's [Center for Scientific Computing, Theory and Data
|
|
(SCD)](https://www.psi.ch/en/csd).
|