Hans-Nikolai Viessmann
8c0f9e3c21
this are now under the /support path, meaning that this is unified for all clusters.
43 lines
1.3 KiB
Markdown
43 lines
1.3 KiB
Markdown
# Troubleshooting
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For troubleshooting, please contact us through the official channels. See
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[here](index.md) for more information.
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## Known Problems
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Before contacting us for support, please check the [Known
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Problems](known-problems.md) page to see if there is an existing workaround for
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your specific problem.
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## Troubleshooting Slurm Jobs
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If you want to report a problem or request for help when running jobs, please
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**always provide** the following information:
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1. Provide your batch script or, alternatively, the path to your batch script.
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2. Add **always** the following commands to your batch script
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```bash
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echo "User information:"; who am i
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echo "Running hostname:"; hostname
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echo "Current location:"; pwd
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echo "User environment:"; env
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echo "List of PModules:"; module list
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```
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3. Whenever possible, provide the Slurm JobID.
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Providing this information is **extremely important** in order to ease
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debugging, otherwise only with the description of the issue or just the error
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message is completely insufficient in most cases.
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## Troubleshooting SSH
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Use the ssh command with the "-vvv" option and copy and paste the text
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(**please don't send us screenshots**) the output to your request in
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Service-Now. Example:
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```bash
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ssh -Y -vvv $username@<hostname>
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```
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