49 lines
1.4 KiB
Markdown
49 lines
1.4 KiB
Markdown
---
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title: Troubleshooting
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#tags:
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#keywords:
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last_updated: 21 January 2021
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#summary: ""
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sidebar: merlin6_sidebar
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permalink: /merlin6/troubleshooting.html
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---
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For troubleshooting, please contact us through the official channels. See [Contact](/merlin6/contact.html)
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for more information.
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## Known Problems
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Before contacting us for support, please check the **[Merlin6 Support: Known Problems](/merlin6/known-problems.html)** page to see if there is an existing
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workaround for your specific problem.
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## Troubleshooting Slurm Jobs
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If you want to report a problem or request for help when running jobs, please **always provide**
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the following information:
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1. Provide your batch script or, alternatively, the path to your batch script.
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2. Add **always** the following commands to your batch script
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```bash
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echo "User information:"; who am i
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echo "Running hostname:"; hostname
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echo "Current location:"; pwd
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echo "User environment:"; env
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echo "List of PModules:"; module list
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```
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3. Whenever possible, provide the Slurm JobID.
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Providing this information is **extremely important** in order to ease debugging, otherwise
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only with the description of the issue or just the error message is completely insufficient
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in most cases.
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## Troubleshooting SSH
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Use the ssh command with the "-vvv" option and copy and paste (no screenshots please)
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the output to your request in Service-Now. Example
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```bash
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ssh -Y -vvv $username@merlin-l-01.psi.ch
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```
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