Hans-Nikolai Viessmann
8c0f9e3c21
this are now under the /support path, meaning that this is unified for all clusters.
57 lines
2.3 KiB
Markdown
57 lines
2.3 KiB
Markdown
# Getting Support
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!!! tip
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It is strongly recommended that users subscribe to the [user mailing
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list](#merlin-user-mailing-list), that way you will receive the newest
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announcements concerning the status of the clusters, information regarding
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maintenance actions, and other tasks that might affect your work.
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There are several channels you can use to get support:
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* the **preferred** choice is to submit a ticket with [PSI Service Now](https://psi.service-now.com/psisp), alternatively
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* you can also us our [user mailing list](#merlin-user-mailing-list), or lastly
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* you can email the Admins directly <merlin-admins@lists.psi.ch>
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!!! info
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Basic contact information is also displayed on every shell login to the
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system using the *Message of the Day* mechanism.
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## PSI Service Now
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[PSI Service Now](https://psi.service-now.com/psisp) is the official tool for
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opening tickets and requests.
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* PSI HelpDesk will redirect the incident to the corresponding department, or
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* you can always assign it directly by checking the box `I know which service
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is affected` and providing the service name `Local HPC Resources (e.g.
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Merlin) [CF]` (just type in `Local` and you should get the valid
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completions).
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## Merlin User mailing list
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This mailing list is the official channel used by Merlin administrators to inform users about downtimes,
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interventions or problems. Users can be subscribed in two ways:
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* *Preferred way*: Self-registration through [Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)
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* If you need to subscribe many people (e.g. your whole group) by sending a
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request to the admin list <merlin-admins@lists.psi.ch>
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and providing a list of email addresses.
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## Email the Admins
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This is the official way to contact Merlin Administrators for discussions which
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do not fit well into the incident category. Do not hesitate to contact us for
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such cases.
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**E-Mail**: <merlin-admins@lists.psi.ch>
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---
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## Who are we?
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The PSI Merlin clusters are managed by the **[High Performance Computing and
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Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which is
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part of the [Science IT Infrastructure, and Services department
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(AWI)](https://www.psi.ch/en/awi) in PSI's [Center for Scientific Computing,
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Theory and Data (SCD)](https://www.psi.ch/en/csd).
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