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Contact 28 June 2019 merlin6_sidebar /merlin6/contact.html

Support

Basic contact information can be also found when logging into the Merlin Login Nodes through the Message of the Day.

Support can be asked through:

PSI Service Now

PSI Service Now: is the official tool for opening incident requests.

  • PSI HelpDesk will redirect the incident to the corresponding department, or
  • you can always assign it directly by checking the box I know which service is affected and providing the service name Local HPC Resources (e.g. Merlin) [CF] (just type in Local and you should get the valid completions).

Contact Merlin6 Administrators

E-Mail merlin-admins@lists.psi.ch

  • This is the official way to contact Merlin6 Administrators for discussions which do not fit well into the incident category. Do not hesitate to contact us for such cases.

Get updated through the Merlin User list!

Is strictly recommended that users subscribe to the Merlin Users mailing list: merlin-users@lists.psi.ch

This mailing list is the official channel used by Merlin6 administrators to inform users about downtimes, interventions or problems. Users can be subscribed in two ways:

  • (Preferred way) Self-registration through Sympa
  • If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list merlin-admins@lists.psi.ch and providing a list of email addresses.

The Merlin6 Team

Merlin6 is managed by the High Performance Computing and Emerging technologies Group, which is part of NES/Laboratory for Scientific Computing and Modelling.