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# Issues / Tickets / Tasks
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There are several possibilities to write a ticket about issues or feature requests.
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Which one to use depends on the type of ticket you want to open.
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The most common ones are:
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- For __General User Issues:__ please reach out to the [PSI Customer Self Service Portal (CSS/SNow)](https://css.psi.ch)
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- For __Integration & Support for Photon Science__ (Beamlines / Endstations) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10047) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10047) to Jira.
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- For __Integration & Support for Large Research Facilities__ (Machine Part) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10051) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10051) to Jira.
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- For __Controls supported Infrastructure__ issues (3nd level) - report: [CTRLIT Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10157) | [CTRLIT Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10157) to Jira.
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# Infrastructure
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Controls supported infrastructure
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# SwissFEL Beamlines
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Some Help topics collected to help the integrators of SwissFEL Beamlines.
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If you do not find what you are looking for, try the basic integrator help or use the search funtion.
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# BL Naming Convention
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This is about the SLS Beamline Naming convention.
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The full text can be found in Alfresco:
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[SLS 2.0 Beamline Naming Convention](https://ecm.psi.ch/share/page/document-details?nodeRef=workspace%3a%2f%2fSpacesStore%2fa23481f5-6056-454f-98f1-00611fd708c9)
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# SLS Beamlines
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Some help information that might be useful for the SLS Beamline Integrators.
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[SLS schedule in DUO](https://duo.psi.ch/duo/public_calendar.php)
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[Accelerator Status (ext)](https://cas-status.psi.ch/)
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