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# Issues / Tickets / Tasks
There are several possibilities to write a ticket about issues or feature requests.
Which one to use depends on the type of ticket you want to open.
The most common ones are:
- For __General User Issues:__ please reach out to the [PSI Customer Self Service Portal (CSS/SNow)](https://css.psi.ch)
- For __Integration & Support for Photon Science__ (Beamlines / Endstations) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10047) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10047) to Jira.
- For __Integration & Support for Large Research Facilities__ (Machine Part) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10051) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10051) to Jira.
- For __Controls supported Infrastructure__ issues (3nd level) - report: [CTRLIT Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10157) | [CTRLIT Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10157) to Jira.
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# Infrastructure
Controls supported infrastructure
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# SwissFEL Beamlines
Some Help topics collected to help the integrators of SwissFEL Beamlines.
If you do not find what you are looking for, try the basic integrator help or use the search funtion.
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# BL Naming Convention
This is about the SLS Beamline Naming convention.
The full text can be found in Alfresco:
[SLS 2.0 Beamline Naming Convention](https://ecm.psi.ch/share/page/document-details?nodeRef=workspace%3a%2f%2fSpacesStore%2fa23481f5-6056-454f-98f1-00611fd708c9)
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# SLS Beamlines
Some help information that might be useful for the SLS Beamline Integrators.
[SLS schedule in DUO](https://duo.psi.ch/duo/public_calendar.php)
[Accelerator Status (ext)](https://cas-status.psi.ch/)

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