diff --git a/index.md b/index.md
index a25c7ac..986e6ea 100644
--- a/index.md
+++ b/index.md
@@ -8,10 +8,10 @@ In first order, contact your associated Controls Expert for inquiries.
 
 ## Issues / Tickets / Tasks
 
-- __General User Issues:__ [PSI Customer Self Service Portal (CSS/SNow)](https://css.psi.ch)
-- __Integration & Support for Photon Science__ (Beamlines / Endstations) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10047) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10047) to Jira.
-- __Integration & Support for Large Research Facilities__ (Machine Part) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10051) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10051) to Jira.
-- __Controls supported Infrastructure__ (2nd level) - report: [CTRLIT Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10157) | [CTRLIT Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10157) to Jira.
+- For __General User Issues:__ please reach out to the [PSI Customer Self Service Portal (CSS/SNow)](https://css.psi.ch)
+- For __Integration & Support for Photon Science__ (Beamlines / Endstations) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10047) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10047) to Jira.
+- For __Integration & Support for Large Research Facilities__ (Machine Part) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10051) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10051) to Jira.
+- For __Controls supported Infrastructure__ issues (3nd level) - report: [CTRLIT Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10157) | [CTRLIT Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10157) to Jira.
 
 ## Documentation / Knowledgebase
 ### Machine