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-Communication
-=============
-
-There are several communication channels:
-
-1. Mailing lists: linux-announce and linux-discuss
-2. Trouble tickets (via the helpdesk).
-3. IT supporter meetings
-
-
-Mailing lists
--------------
-
-There are three mailing lists:
-
-1. ``puppet-devel@lists.psi.ch``
-
-   This list is for technical discussions concerning Linux at PSI, in particular
-   the infrastructure, ie Puppet, iPXE, etc.
-
-2. ``linux-announce@lists.psi.ch``
-
-   This list is used for announcements of new updates, changes, events, etc.
-   Only admins can post (as configured on the mailing list server).
-
-3. ``linux-discuss@lists.psi.ch``
-
-   This list is meant for discussions related to the PSI Linux environment. Any
-   subscriber can post.
-
-Mails to ``linux-announce`` should follow a standard format. In particular, the
-subject line should start with a tag describing the kind of announcement.
-Already established tags are:
-
-- ``[Change]``
-- ``[Updates]``
-
-
-Trouble tickets
----------------
-
-These are for incidents and requests.
-
-
-Linux Support Meetings
-----------------------
-
-These happen roughly every two weeks.