Overview¶

This repository holds all nx / nomachine related information, documentation, SLAs or redirects to other sources to find further information.

The user documentation can be found here: https://www.psi.ch/en/photon-science-data-services/remote-interactive-access (access rights can be given by Nathalie Wetter)

Contact¶

The mailing list: nomachine-announce@lists.psi.ch is a distribution only list to inform about nx related topic. Interested people can subscribe via: https://psilists.ethz.ch/sympa/info/nomachine-announce. The mailing list will only accept messages from the owner of the list.

For incoming communication like general questions, etc. the shared mailbox: nomachine@psi.ch can be used.

Problems should be reported by ServiceNow css.psi.ch.

Troubleshooting¶

Common problems are documented here

Usecases¶

The current nx service covers several usecases. These usecases are described in Usecases

Design¶

Described in Design

Administration¶

Described in Administration

Licenses¶

The management and documentation for the NX licenses can be found within this repository: https://gitea.psi.ch/nomachine/nomachine_licenses

(this repository is only accessible to the admins dealing with nomachine licenses)

Support¶

The nomachine support page is located at: https://www.nomachine.com/support. Tickets to nomachine needs to be filed there. We do not have nx-support package subscription. Response times to tickets is few number of days (exact response time defined in license)

The PSI license manager can issue changes to nx-portal (e.g. grant access, etc.).