mirror of
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Chet Ramey
421 lines
21 KiB
HTML
421 lines
21 KiB
HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
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<title>help.case.edu</title>
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<link rel="stylesheet" href="https://www.case.edu/its/stylesheet/cwru_header.css" type="text/css" media="screen" />
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<link rel="stylesheet" href="https://www.case.edu/its/stylesheet/main_style.css" type="text/css" media="screen" />
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<link rel="stylesheet" href="http://www.case.edu/its/help/help_case.css" type="text/css" media="screen" />
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<link rel="stylesheet" href="https://www.case.edu/launchpad/lib/gadgets.css" type="text/css" />
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<link rel="stylesheet" href="http://www.case.edu/its/ourservices/ourservices.css" type="text/css" />
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<!--<link rel="stylesheet" href="/its/training/training.css" type="text/css" />-->
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<link rel="stylesheet" href="http://www.case.edu/its/training/css/service.css" type="text/css" />
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<!-- Include Print CSS -->
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<link rel="stylesheet" href="http://www.case.edu/its/help/print.css" type="text/css" media="print" />
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<script type="text/javascript" src="http://www.case.edu/lib/jquery-prod.js"></script>
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<script type="text/javascript" src="http://www.case.edu/lib/mdetect.js"></script>
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<script type="text/javascript" src="http://www.case.edu/its/help/help.js"></script>
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<script type="text/javascript" src="https://www.case.edu/google/igoogle/case/js/gadget_utils.js"></script>
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<script type="text/javascript" src="http://www.case.edu/its/training/script/training.js"></script>
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<script type="text/javascript" src="http://www.case.edu/its/ourservices/ourservices4.js"></script>
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<script type="text/javascript" src="http://www.case.edu/its/js/fancybox/jquery.fancybox-1.3.4.pack.js"></script>
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<link rel="stylesheet" href="http://www.case.edu/its/js/fancybox/jquery.fancybox-1.3.4.css" type="text/css" media="screen" />
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<script type="text/javascript" src="https://www.case.edu/google/igoogle/case/js/gcal.js"></script> <!-- for maintnance calendar -->
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</head>
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<body onload="init_help_home();">
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<div id="cwruHeader">
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<div id="cwruHeaderContent">
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<div class="logo">
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<a href="http://www.case.edu/"><img src="https://www.case.edu/its/images/cwru-logo.png" alt="cwru logo" name="logoImg" width="235" height="50" border="0" id="logoImg" /></a>
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</div><!--end of logo-->
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<div id="cwruMainNav">
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<ul>
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<li><a href="http://www.case.edu/">Home</a></li>
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<li><a href="http://www.case.edu/apply.html">Apply</a></li>
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<li><a href="http://giving.case.edu/">Give</a></li>
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<li><a href="http://www.case.edu/visit/">Visit</a></li>
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<li><a href="http://www.case.edu/dir/">Find</a></li>
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</ul>
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</div><!--end of cwruMainNav-->
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<div class="cwruSearch">
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<form action="http://www.google.com/cse" id="cse-search-box" target="_parent" name="searchForm" class="searchForm">
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<input type="hidden" name="cx" value="013802920388319893419:7wtcwv_ppd8" />
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<input type="hidden" name="ie" value="UTF-8" />
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<input type="text" name="q" size="30" value="search cwru..." onfocus="if(!this._haschanged){this.value=''};this._haschanged=true;" />
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<!--<input type="submit" name="sa" value="Search" />-->
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<input type="image" name="sa" class="btn" src="https://www.case.edu/webdev/umc_test/images/searchIcon.jpg" />
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</form>
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</div><!--end of cwruSearch-->
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<!--
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<div class="cwruSearch">
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<form action="http://www.google.com/u/cw" method="get" name="searchForm">
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<input name="q" type="text" value="search cwru..." onfocus="if(!this._haschanged){this.value=''};this._haschanged=true;" />
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<input name="sa" class="btn" src="https://www.case.edu/webdev/umc_test/images/searchIcon.jpg" type="image" />
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</form>
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</div>
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-->
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</div><!--end of cwruHeaderContent-->
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</div><!--end of cwruHeader-->
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<!--ITS header begins here-->
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<div id="ITSSubheader">
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<div id="ITSSubheaderHolder">
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<div id="ITSSubheaderHolder2">
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<div id="ITSSubheader_Pic1">
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<a href="http://www.case.edu/its/newtocwru.html"><span class="ITSSubheader_PicLink">new to cwru</span></a>
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</div>
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<div id="ITSSubheader_Pic2">
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<a href="http://www.case.edu/its/ourservices/"><span class="ITSSubheader_PicLink">our services</span></a>
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</div>
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<div id="ITSSubheader_Pic3">
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<a href="http://help.case.edu/"><span class="ITSSubheader_PicLink">i need help</span></a>
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</div>
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<div id="ITSSubheader_Pic4">
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<a href="http://www.case.edu/its/dashboard/servicestatus.html"><span class="ITSSubheader_PicLink">service status</span></a>
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</div>
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</div> <!--end of ITSSubheaderHolder2-->
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</div><!--end of ITSSubheaderHolder-->
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</div><!--end of ITSSubheader-->
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<!--end of ITS header-->
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<div id="ITSSubPrimaryTitle">
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<div id="ITSSubHeaderHolder">
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<div id="ITSSubPrimaryHeader_title">
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<span>help.case.edu</span>
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</div>
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</div>
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</div>
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<div id="contentWrapper">
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<div id="contentContainer">
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<div class="contentMain">
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<div class="contentAreaLeft">
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<div id="helpcontact"><img src="http://www.case.edu/its/help/images/assistance.jpg" alt="help_by_phone" border="0"/></div>
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<div id="helpdetails"><div id="hours"><a href="javascript:toggle_hours();">> See Hours / Locations </a></div><!--<div id="locations">MAP</div>-->
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</div>
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<div id="fullhours">
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<div class="clearit"></div>
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<h2>In-Person Assistance</h2>
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<h3><a class="mappop" href="http://www.case.edu/google/gmaps/casegmap.html?bnum=3D57">Bellflower Care Center<img src="http://www.case.edu/its/help/images/mapicon.png" alt="" /></a></h3>
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<p>11424 Bellflower Rd.<br/>Monday-Friday: 9am-10pm<br/>Saturday: 10am-4pm (August 15-May 15 only)</p>
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<h3><a class="mappop" href="http://www.case.edu/google/gmaps/casegmap.html?bnum=4B01">Sears Care Center<img src="http://www.case.edu/its/help/images/mapicon.png" alt="" /></a></h3>
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<p>Sears (Quad)<br/>Room 340 (Hallway between Sears & Nord)<br/>Monday-Friday: 9am - 5pm</p>
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</div>
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<div class="clearit"></div>
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<div class="columnHeader">NAVIGATE</div>
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<div class="navFeature"><a href="http://www.case.edu/its/help/service_request.html" target="_blank">Request Service</a></div>
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<div class="navFeature"><a class="mappop" href="http://cdi-sd.com/">Live Chat</a></div>
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<!--<div class="navFeature"><a class="mappop" href="feedback.html">Provide Feedback</a></div>-->
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<div class="navFeature"><a href="index.html">help.case.edu Home</a></div>
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<div class="navFeature"><a href="http://www.case.edu/its/">ITS Home</a></div>
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<div class="navSearch">
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<!-- <div id="cse-search-form" style="width: 100%;"></div>-->
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<div id="cse-search-form" style="width: 100%;">Loading</div>
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<script src="http://www.google.com/jsapi" type="text/javascript"></script>
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<script type="text/javascript">
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google.load('search', '1', {language : 'en'});
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google.setOnLoadCallback(function() {
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var customSearchControl = new google.search.CustomSearchControl(
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'007766661394035836293:pyl3v0ba-am');
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customSearchControl.setResultSetSize(google.search.Search.FILTERED_CSE_RESULTSET);
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var options = new google.search.DrawOptions();
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options.enableSearchboxOnly("http://www.case.edu/its/help/search.html");
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customSearchControl.draw('cse-search-form', options);
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}, true);
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</script>
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<link rel="stylesheet" href="http://www.google.com/cse/style/look/default.css" type="text/css" />
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<style type="text/css">
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input.gsc-input {
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border-color: #BCCDF0;
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background-color: #CECECE;
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/*width:160px;*/
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color:#000;
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}
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gsc-search-button{
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font-size: 16px;
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}
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input.gsc-search-button {
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text-indent: -9999px;
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border: none;
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/*background-color: #CECECE;*/
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width:31px;
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/*height:22px;*/
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background-image: url('https://www.case.edu/webdev/umc_test/images/searchIcon.jpg');
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background-repeat:no-repeat;
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cursor: pointer;
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}
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.cse .gsc-branding,
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.gsc-branding {
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display: none;
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}
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div.gsc-clear-button{
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width:0px;
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height:0px;
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display: none;
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}
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.navSearch input {
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position:relative;
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font-size:1em;
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}
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.cse input.gsc-search-button, input.gsc-search-button {
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min-width: 30px;
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}
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.navSearch {
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width:210px;
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}
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</style>
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<!-- <input type="hidden" name="cx" value="007766661394035836293:pyl3v0ba-am" />-->
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</div>
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<div class="clearit"></div>
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<div class="columnHeader">TRAINING</div>
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<div id="trainingmenu">
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<ul>
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<li>
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<a href="http://www.case.edu/its/training/adobeconnectmain.html">
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<span>Adobe Connect</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/adobepresentermain.html">
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<span>Adobe Presenter</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/blackboardmain.html">
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<span>Blackboard</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/coursesmartmain.html">
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<span>CourseSmart</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/cwruemailmain.html">
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<span>CWRU Email</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/cwrunetworkidmain.html">
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<span>CWRU Network ID and Password</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/datawarehousemain.html">
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<span>Data Warehouse/Business Objects</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/googleappsmain.html">
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<span>Google Apps</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/hcmmain.html">
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<span>HCM</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/newemployeemain.html">
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<span>ITS New Employee Orientation</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/lyndamain.html">
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<span>Lynda.com</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/mediavisioncoursewaremain.html">
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<span>Media Vision Courseware</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/peoplesoftmain.html">
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<span>PeopleSoft Financials</span>
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</a>
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</li>
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<li>
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<a href="http://www.case.edu/its/training/sismain.html">
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<span>SIS</span>
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</a>
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</li>
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</ul>
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</li>
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</ul>
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</div>
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<div class="columnHeader">OTHER RESOURCES</div>
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<div id="lynda" class="other_res"><a href="https://shib.lynda.com/Shibboleth.sso/InCommon?providerId=urn:mace:incommon:case.edu&target=https://shib.lynda.com/InCommon"><img src="http://www.case.edu/its/help/images/lyndaLogoSquare.gif" alt="Lynda.com" width="70" height="70" border="0"/></a></div>
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<div id="Blackboard" class="other_res"><a href="https://blackboard.case.edu/webapps/portal/frameset.jsp"><img src="http://www.case.edu/its/help/images/blackboard.png" alt="Blackboard" width="75" height="75" border="0"/></a></div>
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<div id="coursesmart" class="other_res"><a href="http://www.case.edu/coursesmart/"><img src="http://www.case.edu/its/help/images/coursesmart.png" alt="coursesmart.com" width="75" height="75" border="0"/></a></div>
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<div id="mdotcase" class="other_res"><a href="http://m.case.edu/"><img src="http://www.case.edu/its/help/images/mdotcase.jpg" width="75" height="75" alt="mdotcase" /></a></div>
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<div><a href="http://www.case.edu/its/help/kba/"><img src="http://www.case.edu/its/images/1x1blank.gif" style="width: 1px; height: 1px; border: 0;"></a></div> <!--this is an invisible link so Google picks up the knowledgebase articles-->
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</div><!--end of contentAreaLeft-->
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<!--START HEAD BANNER-->
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<div id="help_banner">
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<!--<img src="images/headPlaceholder.jpg" alt="header" border="0"/>-->
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<!--<span style="font-size: 200%; font-weight: bold; background: #FF0000; color: #FFFFFF;">This is a test. This is only a test. This is a test. This is only a test. This is a test. This is only a test.</span>-->
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</div>
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<div class="SubpageContentContainer">
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<div id="homeMainContainer">
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<div class="mode_switch" id="mode_switch_div"></div>
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<div id="coreservices_catalog"></div>
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<div id="coreservices_catalog_az"></div>
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</div><!--end of homeMainContainer-->
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<div id="rightSidebar">
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<div class="columnHeaderAlt"><a class="mappop" href="http://www.case.edu/its/help/feedback.html"><img src="http://www.case.edu/its/help/images/brightfeedback2.jpg" alt="help_by_phone" border="0"/></a></div>
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<div class="columnHeader">HOT TOPICS</div>
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<div id="training_documents"><center><img src="https://www.case.edu/google/igoogle/case/img/loading.gif" alt="loading..." /></center></div>
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<div class="columnHeader">CURRENT ISSUES</div>
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<div id="tickets" class="PortletText2"><center><img src="https://www.case.edu/google/igoogle/case/img/loading.gif" alt="" /></center></div>
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<div class="quickLinksMore"><a href="javascript:toggle_its_maint_gcal();" alt="Scheduled Maintenance">> See Scheduled Maintenance</a></div>
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<div id="its_maint_gcal" class="PortletText2"><center><img src="https://www.case.edu/google/igoogle/case/img/loading.gif" alt="loading..." /></center></div><div class="clearit"></div>
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<div class="columnHeader">QUICK LINKS</div>
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<div class="quickLinks">
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<div class="quickLinksItem"><a href="http://its-services.case.edu/my-case-identity/activate/">Activate CWRU Network ID</a></div>
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<div class="quickLinksItem"><a href="https://its-services.case.edu/my-case-identity/password/reset/">Reset Password</a></div>
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<div class="quickLinksItem"><a href="https://its-services.case.edu/my-case-identity/google-apps/pwdReset/">Google Apps Password Reset</a></div>
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<div class="quickLinksItem"><a href="https://www.case.edu/its/devreg/">Student Device Self-Registration</a></div>
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<div class="quickLinksItem"><a href="https://softwarecenter.case.edu/">Software Center</a></div>
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<div class="quickLinksItem"><a href="https://its-services.case.edu/my-case-identity/affiliates/request/">Obtain Affiliate ID</a></div>
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<!--<div class="quickLinksItem"><a href="http://www.google.com/safebrowsing/report_phish/">Report Phishing</a></div>-->
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<div class="quickLinksItem"><a href="https://www.case.edu/its/infosecurity.html">Information Security</a></div>
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<div class="quickLinksItem"><a href="https://www.case.edu/its/researchcomputing/">Research Computing</a></div>
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<div class="quickLinksItem"><a href="https://www.case.edu/its/e-store.html">eStore</a></div>
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<div class="quickLinksItem"><a href="http://www.case.edu/collabtech/">CollabTech 2011</a></div>
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<div class="quickLinksMore"><a href="https://its-services.case.edu/tools/">More links</a></div>
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</div>
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<!--<div id="training_hot_topics">
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</div>-->
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</div>
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</div><!--end of SubpageContentContainer-->
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</div><!--end of contentMain-->
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</div><!--end of contentContainer-->
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</div><!--end of contentWrapper-->
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<style type="text/css">
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.goog-te-gadget {
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font-family: arial;
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font-size: 11px;
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color: #ffffff;
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white-space: nowrap;
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}
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.goog-logo-link, .goog-logo-link:link, .goog-logo-link:visited, .goog-logo-link:hover, .goog-logo-link:active {
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font-size: 12px;
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font-weight: bold;
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color: #ffffff;
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text-decoration: none;
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}
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</style>
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<div class="footerArea">
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<div class="footercontentMain">
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<div class="footerColumn">
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<div>© 2011 Case Western Reserve University</div>
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<div>Cleveland, OH 44106</div>
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<div>216.368.2000</div>
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<div> </div>
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<div>Information Technology Services<br />(<a href="http://www.case.edu/legal.html">legal notice</a>)</div>
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<div> </div>
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<div><a href="mailto:its-web@case.edu">Contact website owner</a></div>
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<div> </div>
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<div><a href="mailto:help@case.edu">Contact our service desk</a></div>
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</div>
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<div class="footerColumn">
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<div class="footerTitle">ITS Information</div>
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<div><a href="http://www.case.edu/its/newtocwru.html">New to CWRU</a></div>
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<div><a href="http://www.case.edu/its/ourservices/">Our Services</a></div>
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<div><a href="http://help.case.edu/">I Need Help</a></div>
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<div><a href="http://www.case.edu/its/dashboard/servicestatus.html">Service Status</a></div>
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<div> </div>
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<div class="footerTitle">ITS Resources</div>
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<div><a href="http://www.case.edu/its/infosecurity.html">Information Security</a></div>
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<div><a href="http://softwarecenter.case.edu/">Software Center</a></div>
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<div><a href="http://www.case.edu/its/e-store.html">eStore</a></div>
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</div>
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<div class="footerColumn">
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