Hans-Nikolai Viessmann
8c0f9e3c21
this are now under the /support path, meaning that this is unified for all clusters.
1.3 KiB
Troubleshooting
For troubleshooting, please contact us through the official channels. See here for more information.
Known Problems
Before contacting us for support, please check the Known Problems page to see if there is an existing workaround for your specific problem.
Troubleshooting Slurm Jobs
If you want to report a problem or request for help when running jobs, please always provide the following information:
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Provide your batch script or, alternatively, the path to your batch script.
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Add always the following commands to your batch script
echo "User information:"; who am i echo "Running hostname:"; hostname echo "Current location:"; pwd echo "User environment:"; env echo "List of PModules:"; module list -
Whenever possible, provide the Slurm JobID.
Providing this information is extremely important in order to ease debugging, otherwise only with the description of the issue or just the error message is completely insufficient in most cases.
Troubleshooting SSH
Use the ssh command with the "-vvv" option and copy and paste the text (please don't send us screenshots) the output to your request in Service-Now. Example:
ssh -Y -vvv $username@<hostname>