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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M10 20H6V4h7v5h5v3.1l2-2V8l-6-6H6c-1.1 0-2 .9-2 2v16c0 1.1.9 2 2 2h4zm10.2-7c.1 0 .3.1.4.2l1.3 1.3c.2.2.2.6 0 .8l-1 1-2.1-2.1 1-1c.1-.1.2-.2.4-.2m0 3.9L14.1 23H12v-2.1l6.1-6.1z"></path></svg>
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<h1 id="support">Support<a class="headerlink" href="#support" title="Permanent link"></a></h1>
<p>Support can be asked through:</p>
<ul>
<li><a href="https://psi.service-now.com/psisp">PSI Service Now</a></li>
<li>E-Mail: <a href="mailto:meg-admins@lists.psi.ch">meg-admins@lists.psi.ch</a></li>
</ul>
<p>Basic contact information is also displayed on every shell login to the system
using the <em>Message of the Day</em> mechanism.</p>
<h2 id="psi-service-now">PSI Service Now<a class="headerlink" href="#psi-service-now" title="Permanent link"></a></h2>
<p><strong><a href="https://psi.service-now.com/psisp">PSI Service Now</a></strong>: is the official PSI tool for opening incident requests. However, contact via email (see below) is preferred.</p>
<ul>
<li>PSI HelpDesk will redirect the incident to the corresponding department, or</li>
<li>you can always assign it directly by checking the box <code>I know which service
is affected</code> and providing the service name <code>Local HPC Resources (e.g. MEG)
[CF]</code> (just type in <code>Local</code> and you should get the valid completions).</li>
</ul>
<h2 id="contact-meg-administrators">Contact Meg Administrators<a class="headerlink" href="#contact-meg-administrators" title="Permanent link"></a></h2>
<p><strong>E-Mail <a href="mailto:meg-admins@lists.psi.ch">meg-admins@lists.psi.ch</a></strong> or <strong><a href="mailto:merlin-admins@lists.psi.ch">merlin-admins@lists.psi.ch</a></strong></p>
<ul>
<li>This is the preferred way to contact MEG Administrators.
Do not hesitate to contact us for such cases.</li>
</ul>
<hr>
<h2 id="get-updated-through-the-merlin-user-list">Get updated through the Merlin User list<a class="headerlink" href="#get-updated-through-the-merlin-user-list" title="Permanent link"></a></h2>
<p>Is strongly recommended that users subscribe to the Merlin Users mailing list:
<strong><a href="mailto:merlin-users@lists.psi.ch">merlin-users@lists.psi.ch</a></strong></p>
<p>This mailing list is the official channel used by Merlin administrators to
inform users about downtimes, interventions or problems. Users can be
subscribed in two ways:</p>
<ul>
<li><em>(Preferred way)</em> Self-registration through <strong><a href="https://psilists.ethz.ch/sympa/info/merlin-users">Sympa</a></strong></li>
<li>If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list <strong><a href="mailto:merlin-admins@lists.psi.ch">merlin-admins@lists.psi.ch</a></strong>
and providing a list of email addresses.</li>
</ul>
<hr>
<h2 id="the-meg-cluster-team">The MEG Cluster Team<a class="headerlink" href="#the-meg-cluster-team" title="Permanent link"></a></h2>
<p>The PSI Merlin and MEG clusters are managed by the <strong><a href="https://www.psi.ch/de/lsm/hpce-group">High Performance
Computing and Emerging technologies
Group</a></strong>, which is part of the <a href="https://www.psi.ch/en/awi">Science
IT Infrastructure, and Services department (AWI)</a> in
PSI's <a href="https://www.psi.ch/en/csd">Center for Scientific Computing, Theory and Data
(SCD)</a>.</p>
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