Updated merlin6 account request

pages/merlin6/accessing-merlin6/requesting-accounts.md

@@ -0,0 +1,114 @@
+---
+title: Requesting Accounts
+#tags:
+#keywords:
+last_updated: 18 June 2019
+#summary: ""
+sidebar: merlin6_sidebar
+permalink: /merlin6/request-account.html
+---
+
+Requesting access to the cluster must be done through **[PSI Service Now](https://psi.service-now.com/psisp)** as an
+*Incident Request*. We are working in a form that will ease this process in the future.
+
+With the default ticket *priority* (*Low*), users may need to wait up to 56h until the have access to the cluster or to
+a new Unix Group.
+
+---
+
+## Requesting Access to Merlin6
+
+PSI users with their Linux account belonging to the **svc-cluster_merlin6** group are allowed to use Merlin6.
+
+Registration for **Merlin6** access *must be done* through **[PSI Service Now](https://psi.service-now.com/psisp)**:
+
+* Please open a ticket as *Incident Request*, with subject:
+
+   ```bash
+   Subject: [Merlin6] Access Request for user '$username'
+   ```
+
+* Text content (please use always this template):
+
+   ```bash
+   Dear HelpDesk,
+
+   my name is $Name $Surname with PSI username $username and I would like to request access to the Merlin6 cluster.
+
+   Please add me to the following Unix groups:
+    * 'svc-cluster_merlin6'
+
+   Thanks a lot,
+   $Name $Surname
+   ```
+
+---
+
+## Requesting Access to Merlin5
+
+Merlin5 computing nodes will be available for some time as a **best effort** service.
+For accessing the old Merlin5 resources, users should belong to the **svc-cluster_merlin5** Unix Group.
+
+Registration for **Merlin5** access *must be done* through **[PSI Service Now](https://psi.service-now.com/psisp)**:
+
+* Please open a ticket as *Incident Request*, with subject:
+
+   ```bash
+   Subject: [Merlin5] Access Request for user '$username'
+   ```
+
+* Text content (please use always this template):
+
+   ```bash
+   Dear HelpDesk,
+
+   my name is $Name $Surname with PSI username $username and I would like to request access to the Merlin5 cluster.
+
+   Please add me to the following Unix groups:
+    * 'svc-cluster_merlin5'
+
+   Thanks a lot,
+   $Name $Surname
+   ```
+
+Alternatively, if you want to request access for Merlin5 and Merlin6, you can request it in the same ticket as follows:
+* Use the template **[Requesting Access to Merlin6](##Requesting-Access-to-Merlin6)** 
+* Add the **``'svc-cluster_merlin5'``** Unix Group in the request (together with **``'svc-cluster_merlin6'``**)
+
+---
+
+## Requesting extra Unix groups
+
+Some users may require to be added to some extra specific Unix groups.
+* This will grant access to specific resources.
+   * In example, some BIO groups may belong to a specific BIO group for having access to the project area for that group.
+* Supervisors should inform new users which extra groups are needed for their project(s).
+
+When requesting access to **[Merlin6](##Requesting-Access-to-Merlin6)** or **[Merlin5](##Requesting-Access-to-Merlin5)**, 
+these extra Unix Groups can be added in the same *Incident Request*
+
+Alternatively, this step can be done later in the future on a different **[PSI Service Now](https://psi.service-now.com/psisp)** ticket.
+
+* Please open a ticket as *Incident Request*, with subject:
+
+   ```bash
+   Subject: [Unix Group] Access Request for user '$username'
+   ```
+
+* Text content (please use always this template):
+
+   ```bash
+   Dear HelpDesk,
+
+   my name is $Name $Surname with PSI username $username and I would like to be added to the following Unix groups:
+    * '$unix_group_1'
+    * '$unix_group_2'
+    * ...
+    * '$unix_group_N'
+
+   Thanks a lot,
+   $Name $Surname
+   ```
+
+**Important note**: Requesting access to specific Unix Groups may require validation from the responsible of the Unix Group. If 
+multiple requests exist, it may take some time.