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pages/merlin6/06 support/troubleshooting.md

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+---
+title: Troubleshooting
+#tags:
+#keywords:
+last_updated: 20 June 2019
+#summary: ""
+sidebar: merlin6_sidebar
+permalink: /merlin6/troubleshooting.html
+---
+
+For troubleshooting, please contact us through the official channels. See [Contact](/merlin6/contact.html) 
+for more information.
+
+## Troubleshooting Slurm Jobs
+
+If you want to report a problem or request for help when running jobs, please **always provide**
+the following information:
+
+1. Provide your batch script or, alternatively, the path to your batch script.
+2. Add **always** the following commands to your batch script
+
+   ```bash
+   echo "User information:"; who am i
+   echo "Running hostname:"; hostname
+   echo "Current location:"; pwd
+   echo "User environment:"; env
+   echo "List of PModules:"; module list
+   ``` 
+
+3. Whenever possible, provide the Slurm JobID.
+
+Providing this information is **extremely important** in order to ease debugging, otherwise
+only with the description of the issue or just the error message is completely insufficient
+in most cases.
+
+## Troubleshooting SSH
+
+Use the ssh command with the "-vvv" option and copy and paste (no screenshots please)
+the output to your request in Service-Now.  Example
+
+```bash
+ssh -Y -vvv $username@merlin-l-01.psi.ch
+```