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refactor CSCS and Meg content

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2025-11-27 09:40:34 +01:00
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# Support
Support can be asked through:
* [PSI Service Now](https://psi.service-now.com/psisp)
* E-Mail: <meg-admins@lists.psi.ch>
Basic contact information is also displayed on every shell login to the system
using the *Message of the Day* mechanism.
## PSI Service Now
**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official PSI tool for opening incident requests. However, contact via email (see below) is preferred.
* PSI HelpDesk will redirect the incident to the corresponding department, or
* you can always assign it directly by checking the box `I know which service
is affected` and providing the service name `Local HPC Resources (e.g. MEG)
[CF]` (just type in `Local` and you should get the valid completions).
## Contact Meg Administrators
**E-Mail <meg-admins@lists.psi.ch>** or **<merlin-admins@lists.psi.ch>**
* This is the preferred way to contact MEG Administrators.
Do not hesitate to contact us for such cases.
---
## Get updated through the Merlin User list
Is strongly recommended that users subscribe to the Merlin Users mailing list:
**<merlin-users@lists.psi.ch>**
This mailing list is the official channel used by Merlin administrators to
inform users about downtimes, interventions or problems. Users can be
subscribed in two ways:
* *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)**
* If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **<merlin-admins@lists.psi.ch>**
and providing a list of email addresses.
---
## The MEG Cluster Team
The PSI Merlin and MEG clusters are managed by the **[High Performance
Computing and Emerging technologies
Group](https://www.psi.ch/de/lsm/hpce-group)**, which is part of the [Science
IT Infrastructure, and Services department (AWI)](https://www.psi.ch/en/awi) in
PSI's [Center for Scientific Computing, Theory and Data
(SCD)](https://www.psi.ch/en/csd).