---
title: Contact
#tags:
#keywords:
last_updated: 28 June 2019
#summary: ""
sidebar: merlin6_sidebar
permalink: /merlin6/contact.html
---

## Support

Basic contact information can be also found when logging into the Merlin Login Nodes through the *Message of the Day*.

Support can be asked through:
* [PSI Service Now](https://psi.service-now.com/psisp)
* E-Mail: <merlin-admins@lists.psi.ch>

### PSI Service Now

**[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incident requests.
* PSI HelpDesk will redirect the incident to the corresponding department, or
* you can always assign it directly by checking the box `I know which service is affected` and providing the service name `Local HPC Resources (e.g. Merlin) [CF]` (just type in `Local` and you should get the valid completions).

### Contact Merlin6 Administrators

**E-Mail <merlin-admins@lists.psi.ch>**
* This is the official way to contact Merlin6 Administrators for discussions which do not fit well into the incident category.
  Do not hesitate to contact us for such cases.

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## Get updated through the Merlin User list!

Is strictly recommended that users subscribe to the Merlin Users mailing list: **<merlin-users@lists.psi.ch>**

This mailing list is the official channel used by Merlin6 administrators to inform users about downtimes, 
interventions or problems. Users can be subscribed in two ways:

* *(Preferred way)* Self-registration through **[Sympa](https://psilists.ethz.ch/sympa/info/merlin-users)**
* If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list **<merlin-admins@lists.psi.ch>**
  and providing a list of email addresses.

---

## The Merlin6 Team

Merlin6 is managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which
is part of **NES/[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**.
