---
title: Contact
#tags:
#keywords:
last_updated: 13 June 2019
#summary: ""
sidebar: merlin6_sidebar
permalink: /merlin6/contact.html
---

## Support

Basic contact information can be also found when login in the Merlin Login Nodes through the Message of the Day.

Support can be done through:
* [PSI Service Now](https://psi.service-now.com/psisp)
* E-Mail: <merlin-admins@lists.psi.ch>

### PSI Service Now

* **[PSI Service Now](https://psi.service-now.com/psisp)**: is the official tool for opening incidents.
   * PSI HelpDesk will redirect the incident to the corresponding department, or
   * you can always assign it directly to us: **Assignment Group[``'itsm-sci_hpc_loc'``]**.

### Contact Merlin6 Administrators

* **E-Mail <merlin-admins@lists.psi.ch>**"
   * This is the official way to contact Merlin6 Administrators.
   * Do not hesitate to contact us on any question, request and/or issue.

---

## Get updated through the Merlin User list!

Is strictly recommended to register to the Merlin Users mail list:

* **E-Mail: <merlin-users@lists.psi.ch>**
   * please subscribe to this list to receive updates about Merlin6 general
     information, interventions and system improvements useful for users.
   * Users can be subscribed in two ways:
      * **[Sympa Link](https://psilists.ethz.ch/sympa/info/merlin-users)**
      * Send a request to the admin list: **<merlin-admins@lists.psi.ch>**

This mail list is the official channel used by Merlin6 administrators to infrom users about downtimes, interventions or problems.

---

## The Merlin6 Team

Merlin6 is managed by the **[High Performance Computing and Emerging technologies Group](https://www.psi.ch/de/lsm/hpce-group)**, which
is one of the from from the **[Laboratory for Scientific Computing and Modelling](https://www.psi.ch/de/lsm)**.

For more information about our team and contacts please visit: **<https://www.psi.ch/de/lsm/hpce-group>**
