diff --git a/index.md b/index.md
index 11ed11e8..2f99ddb6 100644
--- a/index.md
+++ b/index.md
@@ -55,4 +55,8 @@ Chair: xxx
 - __unx-linux_support__ - used to give Linux supporters access to systems/services
 - __unx-puppet_adm__ - associated with lxdev environment/systems
 - __unx-puppet_dev__ - developer of puppet code
-- __unx-puppet_usr__ - user of puppet (i.e. need access to linux-infra group/repos)
\ No newline at end of file
+- __unx-puppet_usr__ - user of puppet (i.e. need access to linux-infra group/repos)
+
+There are 2 groups that are used within ServiceNow that are used to dispatch CSS tickets:
+- __itsm-linux__
+- __itsm-linux_2nd__ 
\ No newline at end of file