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docs/BasicHelp/Tickets.md
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# Issues / Tickets / Tasks
There are several possibilities to write a ticket about issues or feature requests.
Which one to use depends on the type of ticket you want to open.
The most common ones are:
- For __General User Issues:__ please reach out to the [PSI Customer Self Service Portal (CSS/SNow)](https://css.psi.ch)
- For __Integration & Support for Photon Science__ (Beamlines / Endstations) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10047) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10047) to Jira.
- For __Integration & Support for Large Research Facilities__ (Machine Part) - report: [Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10051) | [Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10051) to Jira.
- For __Controls supported Infrastructure__ issues (3nd level) - report: [CTRLIT Task](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10013&pid=10157) | [CTRLIT Bug](https://psich.atlassian.net/secure/CreateIssue.jspa?issuetype=10011&pid=10157) to Jira.