diff --git a/index.md b/index.md
index 2f99ddb6..7b6edf26 100644
--- a/index.md
+++ b/index.md
@@ -59,4 +59,6 @@ Chair: xxx
 
 There are 2 groups that are used within ServiceNow that are used to dispatch CSS tickets:
 - __itsm-linux__
-- __itsm-linux_2nd__ 
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+- __itsm-linux_2nd__ 
+
+_itsm-linux_ is used to assign Linux ticket to the PC-Supporter (i.e. 1st level Linux support). _itsm-linux_2nd_ is used to assign tickets to the second level Linux support.
\ No newline at end of file